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Rabito Clinic Limited
Last Updated: January 2026

1. INTRODUCTION

Rabito Clinic Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.rabitoclinic.com), use our services, or interact with our MyCareMobile telemedicine platform.

2. INFORMATION WE COLLECT

Personal Information:
- Full name
- Date of birth
- Contact information (phone number, email address, physical address)
- National identification details
- Health insurance information
- Medical history and health records
- Payment information

Automatically Collected Information:
- IP address
- Browser type
- Device information
- Pages visited
- Time and date of visits

3. HOW WE USE YOUR INFORMATION

We use your information to:
- Provide medical consultations and healthcare services
- Process appointments and bookings
- Deliver prescriptions and medications
- Process payments
- Send appointment reminders and health updates
- Improve our services
- Comply with legal obligations
- Communicate important updates about our services

4. SHARING OF INFORMATION

We may share your information with:
- Healthcare professionals involved in your care
- Laboratories for diagnostic testing
- Health insurance providers for claims processing
- Payment processors for transactions
- Legal authorities when required by law

We do NOT sell your personal information to third parties.

5. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal and medical information, including:
- Encrypted data transmission
- Secure servers
- Access controls
- Regular security assessments

6. YOUR RIGHTS

You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent for data processing
- Request a copy of your data

7. DATA RETENTION

We retain your medical records in accordance with Ghana Health Service guidelines and applicable laws. Non-medical personal data is retained only as long as necessary for the purposes outlined in this policy.

8. TELEMEDICINE (MYCAREMOBILE)

When using our MyCareMobile platform:
- Video consultations are secure and encrypted
- Consultation records are stored confidentially
- E-prescriptions are transmitted securely to pharmacies

9. COOKIES

Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings.

10. CHILDREN'S PRIVACY

We provide pediatric services with parental/guardian consent. We do not knowingly collect information from children without appropriate consent.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

12. CONTACT US

For questions about this Privacy Policy or your personal data:

Rabito Clinic Limited
HNO F886/2 14TH LANE BEHIND KOALA
P.O. BOX AN 7286, ACCRA NORTH
Phone: +233 (0) 552 200 777
Email: info@rabitoclinic.com